Shipping
We have our own logistics partner specialized in transporting our goods. You will be contacted to make a appointment for the delivery. The estimited time of arrival will be shown on the product page.
Normally 1-3 business days depending on the product of choice. Otherwise you will be notified by a popup message saying there is a delay, all before purchase.
Refund
Our refund and return policy is valid for 30 days from date of shipment. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. European warranty guidelines apply to electrical appliances, with the exception of batteries. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items:
- Used water bottles
- Downloadable software products
There are certain situations where only partial refunds are issued:
Any item that is not in its original condition is damaged or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery
Refunds
Once your return has been received and inspected, we will email you to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
- If you have not yet received a refund, please check your bank account again.
- Please contact your credit card company, it may take a while before your refund is officially credited.
- Then contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at info@spiritdrinkingwater.com.
Sale items
- Only regular priced items are refundable. Sale items cannot be returned.
Exchanges
We only replace items if they are defective or damaged. If you want to exchange it for the same item, send us an email at info@spiritdrinkingwater.com and send your item to: Fabritiusstraat 11 6921 MX Duiven Nederland.
Dispatch
- To return your product, please email your product to: Fabritiusstraat 11 6921 MX Duiven Nederland.
- You are responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the cost of the return will be deducted from your refund.
- Depending on where you live, the time it takes for your exchanged product to reach you may vary.
- If you’re returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help? Contact us at info@spiritdrinkingwater.com for questions about refunds and returns.
Privacy
What we collect and store.
When you visit our site, we collect the following information:
- Products you’ve viewed: we use this to show you, for example, products you’ve recently viewed
- Location, IP address and browser type: We use this information to calculate tax and shipping costs
- Shipping address: we ask you to fill this in, so that we can estimate the shipping costs before you place an order, for example, and send you the order!
We also use cookies to track the contents of your shopping cart as you browse our site.
When you purchase from us, we ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information such as username and password. We use this information for purposes such as:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- To process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- To improve our store offer
- Send you marketing messages, if you choose to receive them
When you create an account, we store your name, address, email address and phone number, which will be used to fill the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not required by law to continue to keep it. For example, we keep order information for 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also save comments or reviews, if you choose to leave them.
Which of us has access
members of our team have access to the information you provide to us. For example, both administrators and store managers have access to:
Order information, such as products, date of purchase and delivery address.
Customer information, such as your name, email address, shipping and payment information.
Our team members have access to this information to complete or handle service-oriented actions.
What do we share with others
We share information with third parties that help us provide our orders and shopping services.
For more information, view Mollie’s privacy policy.
Comments
When visitors leave comments on the site, we
collect the information shown in the comments form, the visitor’s IP address
and browser user agent to help spam detection.
An anonymized string created from your email
address (also called a hash) can be sent to the Gravatar service if you use it.
The privacy policy page of the Gravatar service can be found here:
https://automattic.com/privacy/. After your comment is approved, your profile
picture will be publicly visible in the context of your comment.
Media
If you are a registered user and upload images to
the site, you should avoid uploading images containing EXIF GPS location
data. Visitors to the site can download the images from the site and view the
location data.
Cookies
When you leave a comment on our site, you can
indicate whether your name, e-mail address and site may be stored in a cookie.
We do this for your convenience so that you do not have to enter this
information again for a new response. These cookies are valid for one year.
When you visit our login page, we store a temporary
cookie to check whether your browser accepts cookies. This cookie contains no
personal data and is deleted as soon as you close your browser.
Once you log in, we will store some cookies in
connection with your login information and screen display options. Login
cookies are valid for 2 days and cookies for screen display options 1 year. If
you select “Remember Me”, your login will be saved for 2 weeks. As soon as you
log out of your account, login cookies will be removed.
When you edit or publish a message, an additional
cookie is stored by your browser. This cookie contains no personal data and
only contains the post ID of the article you have edited. This cookie expires
after one day.
Embedded content from other sites
Posts on this site may contain embedded content
(for example, videos, images, messages, etc.). Embedded content from other
sites behaves exactly the same as if the visitor had visited this other site. These sites may collect data about you, use cookies,
embed additional third-party tracking, and monitor your interaction with this
embedded content, including recording your interaction with the embedded
content if you have an account and are logged in to that site.
Who we share your data with
- If you request a password reset, your IP address will be included in the reset email.
How long we keep your data
When you leave a comment, that comment and the metadata of that comment will be saved forever. This way we can automatically recognize and approve follow-up comments instead of moderating them. For users who register on our site, we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except they cannot change their username). Site administrators can also view and edit this information.
What rights you have over your data
If you have an account on this site or have left comments, you can request an exported file of the personal information we hold about you, including any information you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data that we are required to keep for administrative, legal or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
We are not responsible for data theft or loss. Use of this website and associated services is entirely at your own risk.
